Responsible Gaming
at pj99
pj99 is committed to providing a safe, fair, and enjoyable entertainment experience for every player in Bangladesh. Our responsible gaming framework gives you the tools and knowledge to stay in full control of your play — because your wellbeing always comes first.
pj99 strictly enforces the minimum age requirement of 18 years. All accounts go through identity and age verification before full access to real-money gaming is granted.
Set your own daily, weekly, or monthly deposit limits directly from your account settings. Once a limit is in place, it cannot be raised until a mandatory cooling-off period has passed.
Take a short break from gambling without permanently closing your account. Time-out periods range from 24 hours to 6 weeks and are applied immediately upon request.
Players who feel gambling is becoming a problem can request a full self-exclusion, locking their pj99 account for a minimum of six months with no option to reverse the decision early.
Enable periodic session reminders that display how long you have been playing and how much you have wagered, giving you a clear, real-time picture of your gambling activity.
Our dedicated support team is available around the clock, every day of the year, to assist with account restrictions, self-exclusion requests, or any responsible gaming concern.
Age Restriction and Verification
Gambling on pj99 is permitted only for individuals who are 18 years of age or older. This rule applies to every player in Bangladesh without exception. Providing false information about your age during registration is a serious violation of our Terms and Conditions and may result in permanent account closure and forfeiture of any balance.
pj99 takes underage gambling prevention extremely seriously. During the registration process, you are required to confirm that you are aged 18 or above. We reserve the right to request identity documentation at any stage of your account lifecycle — including your National Identity Card (NID) or passport — to verify your age and identity before processing withdrawals or granting access to promotional offers.
If we have reason to believe that a registered player may be under the age of 18, we will immediately suspend the account pending a full identity and age verification review. Any funds deposited by a verified underage player will be returned to the payment source used, and the account will be permanently closed. No winnings accrued during the period of underage play will be paid out.
Protecting Minors: If you share a device or a household with individuals under the age of 18, we strongly recommend that you log out of your pj99 account after every session and use your device's parental control features to prevent unauthorised access to gambling websites. Do not share your pj99 login credentials with anyone, and never allow a minor to use your account under any circumstances.
Underage Gambling Tip-Off: If you suspect that someone under the age of 18 is using a pj99 account — whether your own account or a separate one — please contact our support team immediately at [email protected]. We will investigate the matter promptly and take appropriate action.
Know the Risks of Gambling
Gambling on pj99 — whether you are betting on cricket fixtures like the BPL or T20 World Cup, spinning the reels on slot games, or playing live casino titles — is intended to be a form of entertainment. Like all forms of entertainment, it carries an associated cost, and it is essential that every player understands the nature of that cost before they begin.
The House Edge: All casino games and sports betting markets carry a built-in statistical advantage for the operator, commonly referred to as the house edge or margin. This means that, over a large number of bets or game rounds, the expected outcome for any individual player is a net loss. There is no betting strategy, system, or pattern of play that can reliably overcome the house edge in the long run. Wins are the result of chance, not skill or prediction — even in sports betting, where additional knowledge may assist, outcomes are never guaranteed.
Gambling is Not an Income Source: pj99 is an entertainment platform, not a way to earn money or supplement your income. Do not gamble with funds you cannot afford to lose. Never use rent money, loan proceeds, savings earmarked for essential expenses, or money borrowed from friends or family to fund your gambling activity. Set a clear entertainment budget before you play and treat any loss as the cost of the entertainment you have received.
Chasing Losses: One of the most common and harmful behaviours in gambling is chasing losses — increasing your bet sizes or making additional deposits in an attempt to recover money you have already lost. This behaviour almost always leads to further and greater losses. If you find yourself feeling the urge to chase losses, stop playing immediately, take a break, and reach out to our support team if you need assistance.
Play for Fun, Not Escape: Gambling should never be used as a way to cope with stress, anxiety, depression, loneliness, or other emotional difficulties. If you notice that you are turning to gambling as a relief from emotional problems, this is a strong signal that your relationship with gambling may have become unhealthy. Please seek professional support and consider using our self-exclusion tools while you do so.
Warning Signs of Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise in yourself. The following warning signs may indicate that gambling has stopped being a leisure activity and has become a problem that is negatively affecting your life or the lives of those around you. If you recognise several of these patterns in your own behaviour, we encourage you to reach out for support without delay.
Be Honest With Yourself: Recognising a problem is the first and most important step. If you identified with three or more of the warning signs above, we strongly encourage you to stop gambling now, apply a time-out or self-exclusion via your pj99 account settings or by contacting our support team, and seek professional advice. Early intervention leads to better outcomes.
Responsible Gaming Tools
pj99 provides a comprehensive suite of responsible gaming tools that are available to every registered player at no cost. These tools are designed to give you direct, immediate control over your gambling activity. You can access and activate all of the tools described below through the Responsible Gaming section of your account settings, or by contacting our support team at any time.
Set a maximum deposit amount per day, week, or month. Decreases take effect immediately; increases require a mandatory waiting period.
Cap the total amount you can lose within a defined period. Once the limit is reached, further wagers are blocked until the period resets.
Set a maximum session length. When your limit is reached, a notification appears and you are prompted to decide whether to continue or stop.
Receive regular on-screen reminders showing your session duration and net gambling balance so you always know exactly where you stand.
Temporarily suspend your account for a period of your choosing — from 24 hours up to 6 weeks — without permanently closing it.
Permanently block access to your pj99 account for a minimum of six months. This is our most robust protection tool for serious concerns.
All limit reductions and protective restrictions are applied to your account immediately — there is no delay and no override option while a restriction is active. Limit increases and the lifting of time-out periods are subject to a mandatory reflection period (typically 24–72 hours) to give you time to reconsider before a change takes effect. This delay is intentional and is there to protect you.
Activate Your Tools Now: You do not need to be experiencing a problem to use these tools. Many pj99 players in Bangladesh use deposit limits and session alerts as a matter of good practice, simply to keep their entertainment spending within a budget they are comfortable with. We encourage all players to explore these settings as soon as they register.
Self-Exclusion Programme
Self-exclusion is the most serious responsible gaming tool available on pj99. It is designed for players who have identified that gambling has become a problem and who want to remove access to the platform entirely for an extended period. Once a self-exclusion is active, it cannot be reversed or lifted early — this is a deliberate and important safeguard, not a technical limitation.
Upon self-exclusion, your pj99 account will be locked immediately. You will not be able to log in, deposit, wager, or access any games or betting markets for the duration of the exclusion period. Any pending withdrawals will be processed to your registered payment method. If you have an active bonus, it will be forfeited. Marketing communications from pj99 will be suspended for the duration of your exclusion.
Available self-exclusion durations:
- 6 months (minimum period — cannot be reduced)
- 12 months
- 3 years
- 5 years
- Permanent exclusion (indefinite — account closed)
How to request self-exclusion:
- Log in to your pj99 account and navigate to the Responsible Gaming section within your account settings.
- Select "Self-Exclusion" from the list of available tools and choose your preferred exclusion duration.
- Confirm your request. You will receive a confirmation email to your registered address acknowledging that the exclusion has been applied.
- Alternatively, contact our support team directly at [email protected] and request self-exclusion verbally — our team will apply it to your account immediately, without requiring you to log in.
- After your exclusion period ends, you will be required to complete a re-activation process, including a responsible gaming check, before your account is reinstated. Reinstatement is not automatic.
Important: Self-exclusion through pj99 applies only to your pj99 account. It does not automatically exclude you from other gambling operators or platforms. If you are struggling with problem gambling, we strongly recommend seeking self-exclusion from all gambling platforms you use, as well as consulting a professional support service.
Deposit and Spending Limits
Deposit limits are one of the most practical and effective tools for keeping your gambling within a budget you are comfortable with. pj99 allows you to set strict caps on the amount of money you deposit into your account within a given time period. These limits apply across all payment methods — whether you are depositing via bKash, Nagad, Rocket, Upay, Visa, or any other supported option.
Daily Deposit Limit: Sets the maximum amount (in ৳ BDT) you can deposit across all payment methods within a single 24-hour period, measured from midnight Bangladesh Standard Time (BST, UTC+6).
Weekly Deposit Limit: Sets the maximum total you can deposit across any rolling 7-day period. This is useful if you find daily limits too restrictive to manage but still want a meaningful boundary on your weekly gambling budget.
Monthly Deposit Limit: Sets the maximum total you can deposit within a calendar month. This is the broadest limit available and is particularly helpful for players who want to align their gambling budget with a monthly income or financial plan.
You may set multiple limits simultaneously — for example, a daily limit of ৳2,000, a weekly limit of ৳8,000, and a monthly limit of ৳20,000. The platform will enforce whichever threshold is reached first. Once a limit is hit, any deposit attempt above that threshold will be declined automatically until the relevant period resets.
Reducing vs. Increasing Limits: Reducing your deposit limit takes effect immediately with no waiting period. Increasing a previously set deposit limit is subject to a mandatory 72-hour reflection delay before the higher limit becomes active. This delay is designed to protect you from impulsive decisions made in the heat of the moment during a losing session.
Time-Out and Cool-Off Features
A time-out is a temporary suspension of your pj99 account. Unlike self-exclusion — which is a long-term commitment — a time-out is designed for players who want to take a brief, structured break from gambling without permanently closing or ending their relationship with the platform. It is a flexible, low-friction way to press pause when you feel you need space.
When a time-out is active, your account is fully suspended. You cannot log in, deposit, or place bets. Existing pending withdrawals will continue to be processed normally. Any active bonuses will be paused and will resume when the time-out expires, subject to their original validity period.
Available time-out durations:
- 24 hours
- 48 hours
- 7 days (1 week)
- 14 days (2 weeks)
- 30 days (1 month)
- 42 days (6 weeks)
Time-out periods cannot be shortened once they are active. If you apply a 30-day time-out, your account will remain locked for the full 30 days regardless of any subsequent request to reactivate it early. This is intentional — the purpose of the tool is to give you genuine distance from gambling, not a temporary inconvenience that can be bypassed on request.
At the end of your time-out period, your account will not be automatically reactivated for real-money play. You will receive an email notification and will be prompted to confirm that you wish to resume play. If you do not respond within 7 days, the account will remain in a suspended state until you actively choose to resume.
Reality Check Reminders: Even outside of a formal time-out, pj99 offers reality check alerts that appear on-screen at regular intervals (you choose the frequency) while you are actively playing. These alerts display your current session duration and your net profit or loss for the session, giving you an honest moment of reflection in the middle of play. You can dismiss the alert and continue, or choose to stop. These reminders are available to all players and can be configured in your account settings at any time.
Getting Support and Help
If you feel that gambling is having a negative impact on your life, your finances, or your relationships, please do not hesitate to reach out for help. Asking for support is a sign of strength, not weakness. The earlier you seek help, the better your chances of a positive outcome.
pj99's customer support team is available 24 hours a day, 7 days a week, operating on Bangladesh Standard Time (BST, UTC+6). Our team is trained to handle responsible gaming queries with sensitivity and confidentiality. Whether you want to apply a deposit limit, request a time-out, initiate a self-exclusion, or simply talk through your concerns, we are here to help.
To activate any responsible gaming tool, request account restrictions, or raise a concern about your own gambling or the gambling of someone you know, please contact our support team. Your enquiry will be handled in strict confidence by a trained member of our responsible gaming team.
Email: [email protected]
Available: 24 hours a day, 7 days a week
Response time: Within 2 hours for responsible gaming requests (priority handling)
Platform time zone: Bangladesh Standard Time (BST, UTC+6)
Talking to Someone You Trust: If you are not ready to contact pj99 directly, consider speaking to a family member, a close friend, or a religious leader whose guidance you trust. Sharing your concern with someone who knows you personally can be a powerful first step. Many people find that simply articulating the problem out loud to another person helps them see it more clearly and commit to making a change.
Financial Counselling: If gambling has created financial difficulties — including debt to banks such as Dutch-Bangla Bank, BRAC Bank, Islami Bank, Sonali Bank, or personal loans — speaking to a financial counsellor or debt advisor can help you understand your options and create a realistic plan to restore your financial stability. Do not delay addressing financial problems in the hope that a gambling win will solve them.
For Family Members: If you are concerned that a family member or someone close to you may be experiencing problem gambling, you can contact pj99 on their behalf. We will treat your enquiry with full confidentiality. We can also provide guidance on how to approach a conversation about gambling with a loved one in a supportive, non-confrontational way.
You Are Not Alone: Problem gambling is a recognised behavioural condition that affects people across all walks of life, all income levels, and all backgrounds. It is not a moral failing or a lack of willpower. With the right support and the right tools in place, recovery is absolutely possible. pj99 is committed to standing with every player who reaches out for help.
Play Responsibly
Enjoy pj99 — Within Your Limits
Gaming is more enjoyable when you are in control. Set your limits, play within your budget, and explore everything pj99 has to offer — from live cricket betting to slots and casino games.