pj99 Privacy Policy

Information We Collect

When you interact with the pj99 platform — whether during registration, while playing games, making deposits, contacting support, or browsing the website — we collect certain categories of personal data. The scope of data collected depends on the nature of your interaction with us.

Registration and Account Data: When you create a pj99 account, we collect your full name, date of birth, email address, mobile phone number, preferred username, and password (stored in hashed form — never in plain text). This information is essential for establishing and maintaining your player account.

Identity Verification (KYC) Data: To comply with anti-money laundering obligations and to verify your age, we may collect copies of government-issued identification documents such as your National Identity Card (NID), passport, or driving licence, along with proof of address documentation. These documents are handled with the highest level of care and stored only for as long as legally required.

Payment and Transaction Data: We collect records of all deposits and withdrawals processed through your account, including the payment method used (e.g., bKash, Nagad, Rocket, Upay, Visa, Mastercard), transaction amounts in Bangladeshi Taka (৳ BDT), transaction timestamps, and transaction reference identifiers. We do not store complete payment card numbers — only masked versions for reference purposes.

Gameplay and Betting Data: We maintain records of your gaming activity on pj99, including games played, bet amounts, outcomes, session durations, and bonus usage. This data is used for account management, dispute resolution, responsible gaming monitoring, and service improvement.

Technical and Device Data: When you access the pj99 platform, our servers automatically record technical information including your IP address, device type, operating system, browser type and version, screen resolution, referring URL, and session timestamps. This data helps us maintain platform security and detect fraudulent activity.

Communications Data: If you contact our customer support team via email, live chat, or any other channel, we retain records of those communications to help resolve your enquiry and to improve our service quality.

How We Use Your Data

pj99 uses the personal data we collect for specific, clearly defined purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The primary purposes for which we process your personal data are as follows:

• Account Management: To create, maintain, and administer your player account, including processing login requests, managing your account balance, and facilitating account recovery.
• Payment Processing: To process deposits and withdrawals in Bangladeshi Taka (৳ BDT) via your chosen payment method, reconcile transactions, and maintain accurate financial records.
• Identity and Age Verification: To verify that you meet the minimum age requirement of 18 years and to confirm the accuracy of the information you provided during registration, in accordance with our KYC obligations.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, account takeover attempts, money laundering, and other illegal or prohibited activities on the platform.
• Responsible Gaming Monitoring: To identify patterns of play that may indicate problem gambling behaviour, to honour self-exclusion requests, and to apply deposit limits or cool-off periods as requested by you or as required under our responsible gaming policy.
• Customer Support: To respond to your queries, complaints, and disputes in a timely and effective manner, and to maintain records of those interactions for quality assurance purposes.
• Service Improvement: To analyse aggregated usage patterns and platform performance data in order to improve the quality, stability, and features of the pj99 platform.
• Marketing Communications: With your express consent, to send you information about pj99 promotions, bonuses, seasonal offers (such as Eid or Pohela Boishakh specials), and new game releases. You may withdraw this consent at any time by contacting our support team.
• Legal and Regulatory Compliance: To comply with applicable laws, respond to lawful requests from competent authorities, and enforce our Terms and Conditions.

Data Sharing and Disclosure

pj99 does not sell, rent, or trade your personal data to any third party for commercial marketing purposes. We share your data only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose.

Game and Technology Providers: To deliver the games and betting products available on pj99, we work with licensed software and platform providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive limited technical data (such as a session token or anonymised player identifier) necessary to run the game in your browser. They do not receive your full personal profile.

Payment Service Providers: To process your financial transactions, we share the minimum necessary payment data with our partner payment processors, which include mobile money operators (bKash, Nagad, Rocket, Upay) and card network partners (Visa, Mastercard). These providers are bound by their own data protection obligations and are not permitted to use your data for any purpose beyond processing the specific transaction.

Identity Verification Partners: Where we engage third-party KYC verification services to assist with identity document checks, those providers will receive the documents you submit for verification. They operate under strict data processing agreements and are required to handle your documents securely and delete them once verification is complete.

Legal and Regulatory Authorities: We may be required to disclose personal data to law enforcement agencies, financial intelligence units, or other competent public authorities in response to a lawful order, court order, or as required to prevent or investigate serious criminal activity, including money laundering and fraud.

Corporate Transactions: In the event of a merger, acquisition, or sale of substantially all of pj99's assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified via email and/or a prominent notice on the platform prior to your data being transferred and becoming subject to a different privacy policy.

Cookies and Tracking Technologies

pj99 uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your login session, and gather aggregate analytics about how players use the site. This section explains the types of cookies we use and how you can manage them.

What is a Cookie? A cookie is a small text file that a website places on your device (computer, tablet, or mobile phone) when you visit. Cookies allow the website to recognise your device on subsequent visits and to remember information about your session or preferences.

Managing Cookies: You can control and delete cookies through your browser settings. Most modern browsers allow you to block all cookies, block third-party cookies only, or clear existing cookies. Please be aware that disabling strictly necessary cookies will prevent the pj99 platform from functioning correctly — you may not be able to log in, view your balance, or play games if these cookies are blocked.

Data Retention and Storage

pj99 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including meeting any legal, accounting, or reporting obligations. The retention periods set out below reflect our standard practice, subject to any overriding legal requirement to retain data for a longer period.

• Active Account Data: Retained for the duration of your player account and for a period of five (5) years following account closure, in order to meet our anti-money laundering record-keeping obligations.
• KYC and Identity Documents: Retained for a minimum of five (5) years from the date of submission or from the date of account closure, whichever is later, in accordance with applicable AML regulations.
• Transaction Records: All deposit and withdrawal records, including bKash, Nagad, and Rocket transaction logs, are retained for a minimum of five (5) years for financial audit and compliance purposes.
• Gameplay History: Retained for a minimum of two (2) years from the date of each game session for dispute resolution purposes, and in anonymised form thereafter for statistical analysis.
• Customer Support Communications: Retained for three (3) years from the date of last interaction, after which they are securely deleted unless they relate to an unresolved dispute or legal proceeding.
• Marketing Consent Records: Retained for three (3) years from the date of consent or from the date of withdrawal of consent, to demonstrate compliance with our marketing obligations.

When personal data is no longer required, it is securely deleted or anonymised in accordance with industry best practices. Anonymised data — from which you cannot be identified — may be retained indefinitely for aggregate statistical analysis and platform improvement.

Storage Location: pj99 stores player data on secure servers. Data may be processed or stored in locations outside Bangladesh as part of our operations. Where data is transferred internationally, we ensure that appropriate safeguards are in place, including contractual protections equivalent to those that would apply under Bangladeshi law.

Your Data Rights

As a pj99 player, you have a number of rights regarding the personal data we hold about you. We are committed to honouring these rights promptly and without undue burden. To exercise any of the rights listed below, please contact our support team at [email protected] with a description of your request. We aim to respond within 30 days of receipt.

Security Measures

pj99 takes the security of your personal data seriously. We maintain a comprehensive set of technical and organisational security measures designed to protect your data against unauthorised access, disclosure, alteration, or destruction.

Technical Safeguards: All data transmitted between your browser or device and pj99 servers is encrypted using 256-bit Transport Layer Security (TLS). Our databases use encryption at rest to protect stored personal and financial data. Sensitive fields such as passwords are stored using industry-standard one-way hashing algorithms — they are never stored or transmitted in plain text.

Access Controls: Access to personal data within pj99's systems is restricted on a strict need-to-know basis. Staff members are granted access only to the categories of data required to perform their specific job function. All internal access is logged, and access logs are reviewed regularly by our security team.

Fraud and Intrusion Detection: pj99 operates real-time monitoring systems to detect unusual login patterns, suspicious transaction behaviour, and potential network intrusions. Automated alerts trigger immediate investigation by our security team when anomalies are detected.

Third-Party Security Audits: Our platform undergoes periodic security reviews and penetration testing by qualified third-party security professionals to identify and remediate potential vulnerabilities before they can be exploited.

Incident Response: In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, pj99 will notify affected players without undue delay. Notifications will be sent to the email address registered on your account and will include a description of the breach, the data categories affected, the likely consequences, and the steps we are taking to address it.

Policy Updates and Contact

pj99 reviews and updates this Privacy Policy periodically to reflect changes in our data processing practices, updates to applicable law, and improvements to the platform. When we make material changes to this Policy, we will notify you by posting a prominent notice on the pj99 website and, where the change significantly affects your rights, by sending a notification to the email address registered on your account.

The "Effective" date at the top of this Policy indicates when the current version came into force. We recommend that you review this Policy regularly to stay informed about how pj99 protects your personal data. Your continued use of the pj99 platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the changes.

Previous Versions: If you would like to review a previous version of this Privacy Policy, please contact our support team and we will provide the relevant historical version on request.

Contact Us: If you have any questions, concerns, or requests relating to this Privacy Policy or to the way pj99 handles your personal data, please reach out to our dedicated privacy support team. We are available 24 hours a day, 7 days a week, operating on Bangladesh Standard Time (BST, UTC+6).

Email: [email protected]

For responsible gaming support and self-exclusion requests, please visit our Responsible Gaming page. For full details on your rights as a player, including account rules and bonus terms, please refer to our Terms & Conditions.